Can I get a better shipping rate?
I purposely didn’t activate the surface mail option on this site, because although it is a lot cheaper, your package can take 3 – 5 months to arrive. If you really want to wait this long to save a few dollars, please contact me and I will make arrangements.
What countries do you ship to?
All of them 🙂
How will my crystals be packed?
All crystals are over wrapped in newspaper and bubble wrap, before being packed in sturdy double strength boxes. Over the years I have had practically no breakages, despite the postal workers best efforts!
What is your refund policy?
Should you believe your item was erroneously described, please contact me and we will arrange a return. Before refunds can be processed, the item will need to be returned in it’s original condition and I will refund the cost of the item minus the shipping charge.
I do not have a PayPal account, how can I place an order?
You can use your regular credit card through the PayPal interface, without having a PayPal account. Should you wish to pay via some other method, please contact me to make arrangements.